During an engagement, Filing house earns fee at different rate and different times depending upon the completion of various milestones (e.g. assigning dedicated manager, obtaining DIN, Filing of Forms). Refund can not be provided for earned fees because resources and man hours spent on delivering the service are non-refundable in nature. Further we can’t refund or credit any money paid to the government entities, such as filing fees or taxes, or to third parties with a role in processing your order. Under any circumstances, Filing house shall be liable to refund only up to the fee paid by the client.
Please request a refund to the relevant engagement manager. All refund requests must be made within 30 days of purchase. Refund request over 30 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4-5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
If you want to change the service you ordered for a different one, you must request this change of service within 30 days of purchase. The purchase price of the original service, less any earned fee and money paid to the government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to you Filinghouse account. You can use the balance credit for any other Filinghouse service.
We can’t guarantee the results or outcome of your particular procedure. For instance, the government may reject a GST Registration application for legal reasons beyond the scope of Filinghouse service. In some cases, a government backlog or problems with the government platforms ( e.g. Income Tax website, MCA website, GST website ) can lead to long delays before your process is complete. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government can not be the reason for refund.
Filinghouse shall not be considered in breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
Before processing any refund, we reserve the right to make best efforts to complete the service. In case you are not satisfied with the service, a cancellation fee of 25% + earned fee + fee paid to the Government would be applicable. In case of change of service, the cancellation fee would not be applicable.